Wednesday, 31 December 2014



Passion, hard work, consistency, commitment, and accuracy are some of the prerequisites required to be successful in life. It is the same success mantra that the Mumbai Dabbawalas have been following since 1890. The system the dabbawalas have developed over the years revolves around strong teamwork and strict time-management. At 9am every morning, home-made meals are picked up in special boxes, which are loaded onto trolleys and pushed to a railway station. They then make their way by train to an unloading station. The boxes are rearranged so that those going to similar destinations, indicated by a system of coloured lettering, end up on the same trolley. The meals are then delivered—99.9999% of the time, to the right address.

Some amazing facts about Mumbai's Dabbawalas,

- Dabbawalas are not employees but each one of them is a self-employed entrepreneur. They are equal shareholders in the Dabbawalas Trust.

- 5000 dabbawalas cover around 70 Sq. Km in and around Mumbai and carry out 400,000 transactions everyday.

- Not a single piece of paper is used during this whole process. All dabbas have different numbers, colors or other symbols (colour coding system) so the dabbawalas can remember where to deliver a specific dabba.

- The more than a century old Dabbawala System has been awarded a six sigma performance rating by the Havard Business Review magazine for its astonishing service accuracy rate. Their results are spectacular: "one error in every 8 million deliveries."

- The service is almost always uninterrupted, even on the days of inclement weather conditions.

- From Prince Charles to Richard Branson, dabbawalas have won fans all over the world for their management skills. When Prince Charles visited them during his visit to India, he had to fit in with their schedule, since their timing was too precise to permit any flexibility.

- Business schools, Universities and Corporate from all over the world invite Dabbawalas to give lecture on their Management skills.

- Dabbawalas are certified to the international standard: ISO 9001 in recognition of their reliable quality management system.

This is probably the most environment-friendly enterprise, with zero percent fuel usage, using existing public transportation (trains), bicycles and handcarts to get the job done.

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